Effective Date: October 16, 2026

Company: Comfort Chair Malta Ltd.
Contact: help.desk.securi.krungsrionline@gmail.com

1. Overview

Because every Comfort Chair product is handmade to order and customized to your specifications, our return policy differs from ready-made furniture. We aim to be fair while accounting for the custom nature of our work.

2. Before Production Starts

Full refund available. You may cancel your order request at no cost anytime before:

• Production has begun, AND
• Payment has been processed

Contact us immediately at help.desk.securi.krungsrionline@gmail.com with your order number.

3. Once Production Has Started

Because items are custom-made to your specifications:

• Materials are cut and committed to your order
• Skilled labor is invested in your specific piece
• Cancellations after production begins may incur a restocking fee (typically 25-50% of order value)
• The exact fee depends on how far production has progressed and is determined case-by-case

This policy is communicated and agreed upon when you confirm your order.

4. Damaged or Defective Items

Full refund, replacement, or repair at no cost to you.

If your chair arrives:

• Damaged during shipping
• With manufacturing defects
• Not matching the confirmed specifications

Action required:

1. Contact us within 14 days of delivery at help.desk.securi.krungsrionline@gmail.com
2. Include your order number and photos of the issue
3. Keep original packaging if possible

We will offer: full refund, free replacement, or free repair — your choice.

5. Change of Mind Returns

We cannot accept change-of-mind returns for custom-made items once production has started. This is standard practice for made-to-order furniture.

Exception: Damaged/defective items (see section 4 above).

6. How Refunds Are Processed

Approved refunds are issued to your original payment method via Stripe within 3-5 business days of approval. The funds may take an additional 5-10 business days to appear in your account, depending on your bank.

7. Return Shipping

For damaged or defective items:

• We cover all return shipping costs
• We arrange pickup with our courier partner
• You do not pay anything for returns due to our error

For cancellations after production has started (where permitted):

• Return shipping costs are deducted from the refund
• We provide prepaid return label

8. Warranty Claims

Manufacturing defects discovered after delivery are covered by our 2-year limited warranty. See Terms of Service for warranty details.

9. Contact for Returns

To initiate a return or refund:
Email: help.desk.securi.krungsrionline@gmail.com
Include: Order number, reason for return, and photos (if applicable)

10. Processing Time

• Refund approval: Within 2-3 business days of receiving your request
• Refund processing: 3-5 business days after approval
• Funds appear in account: 5-10 business days (depends on your bank)